Atm card not working for account?

Question

My ATM is expired in feb 16 I requested to issue instant card but old railway road gurgaon branch denied and misguide that bank server is not working for last one week; then branch said on 14.3.2016 that new ATM is already despatched and can be received in 2-3 days. I visited branch today but they did not give me new card and deny to give instant card . my branch is also not able to provide apy statement for current year Because the staff has no knowledge about apy and the behavior of staff is very inappropriate and security guard uses abusive language and misbehave and branch manager shows himself helpless and encourage misconduct. Please do needful at earliest as I do not have ATM card.

Answer 1

Dear Riti

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Try speaking to the branch manager / head and if he too is not responsive, you may take up the grievance with higher authorities of the bank, as  per the appended process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA