Misbehavior of Bank Manager ? [Private Question]

asked Aug 25, 2015 in Behaviour by Swati Naik

Dear Sir/Mam

My Dad deposited some cash via cheque but that cheque did not get cleared. When after a week when my dad went to branch then one of the staff member said that there is some name problem and started their personal conversation between in office time ignoring the customers. When he asked the staff to inform then they said they don't have time to inform. When he asked to explain the problem they again said they don't have time to explain told him to leave the bank. When he said this no way talk your customer they then called the gaurd and told that gaurd to throw my dad out of the bank. They didn't even care about a senior citizen customer. They don't answer any of my query. The misbehavior they did with a senior citizen was not tolerable. I mean how can a staff who is working for us and getting paid for that may talk like this or throw the customer out of the bank. So, therefore, being a regular senior citizen customer I want a written apology for this misbehavior and request you take strict action against them.

Thank You,

Swati

commented Aug 26, 2015 by Raja

Swati, if what is stated in your mail is true and is not exaggerated, then you deserve an apology from the branch officials.

Regards
RAJA

1 Answer

answered Sep 13, 2015 by Pradipta

Hi Swati,

If your father has not yet received the branch apology, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)