Money not transfer in account?

Question

Sir, i submit money in cdm as directions .but the machine after taking money, tell prosessing message, after some time working of tranjection is cancelled, atomatikally but mony can not give back or not transefferd in my account . plese sir give me my mony back take action on that .

Answer 1

Hi Prashant,

have you submitted your complaint at your home branch and demanded to see the CCTV footage ? If not, please do it immediately. If you do not receive any positive response from your branch, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)