Harassment and fraud?

Question

i applied for loan in your bank and your bank representative  attend me. when we talk about loan he never told me about processing fee. 2nd thing, i have sign loan documents but your representative cheats me, 
he mix insurance documents with loan documents and take sign of my on those papers and said in these form one form is for credit card apply form.  is this the working style of your bank and your bank representative. why your representative not say truth and actual policies of your bank.  your bank and your bank representative harassing me and mis guide me.  i thought your bank continue this practice for long.

now i talk about your customer care after loan debit on my account i saw massage on my mobile i called your loan customer care on saturday he said that your account not update till the time. i said okay. 

 

 

Answer 1

Hi Sandeep,

please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)