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Hello,My ICICI Saving account has been put on |Can a Branch manager debit amount from your saving account to loan account without intimation |ATM Pin is not received |Still i am not get my refund from bank side |Non receipt of Pension in my account |FRAUD PERSONAL LOAN |I send a imps but mistakely a/c no was wrong.how to return my imps in my account |What custom essay writing services can I trust my assignment |I have an sallary Account in icici bank and I have transferred |smab charge deducted without information |Money stolen online from my saving account in icici bank gurgaon |Help Please Refund the Money |What's the benefit of Demonetisation process? |Bajaj Finance Services | Loan |IMPS Fund Transfer |Mobile Banking ( IMPS via Mobile ) |New 500 Rs is fake or not |New 2000 Rs Note is fake |CDM error, how to resolve? |Please help me to understand what is DD |They do not issue D D without Account |Logged a Complain with RBI regarding Fraud |Mis Behave And Abusing Me |Cheque Clearing Amount Diffrence |

DP charge fraud?

0 votes
26 views
asked Oct 2, 2015 in Behaviour by Vikas Sahani

I would like to inform you that when i was open this account the agent (who was opened my account) not provide me any information about this type of charges.  Also am not activate any Demat account. So why this amount has been deducted to my account.  Also they not inform that they deduct this kind of charges. Am not receive any SMS any mail for that.  When am check my Bank statement today, then am shocked tha DP” of Rs.561.80/- DP” of Rs.674/- was debited dated on 8th Aug'2014 & 26th March'15 respectively. Also am try to contact to customer care but they not forward to customer care. Also am going nearby Bank but they said that system was down and they not able to help me.  Also they don’t know about this DP charges she said that when she check the system then she help me about this thing. So kindly help me about this think also am request for my money Back.





 

1 Answer

0 votes
answered Oct 4, 2015 by Pradipta
Hi Vikas,

If you have been misled by the bank representative, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

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