Transaction Failed?

Question

Dear Sir i made online payment for "Reasons:  Sorry! we are unable to process your transaction please contact us atuld i do now?  please reply me at my email metioned below.  Thanks and Regard

Answer 1

Hi Savitha,

This happens sometimes due to server problem. To ensure that the transaction was successful, forward soft copy of your statement showing the debit entry along with the error message, which you have mentioned in your mail, to SBI and request them to certify that the amount has been credited to the account of tirumala tirupati devasthanams. If the payee account (tirumala tirupati devasthanams) is with SBI, it can be verified quickly by the Bank. If this account is with another Bank, SBI has to make necessary inquiry with the payee Bank.