Dear Rajesh
At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers to provide guidance for resolution of any complain/query in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.
Your order would get confirmed by the supplier, only when your payment is successful. First off all, you need to check the correctness of your balance in the account, in the sense whether it was available or under clearing. I assume that the balance visible to you was under clearing and would have been available at a later time, otherwise you would have got the payment confirmation from the supplier/vendor and accordingly a SMS on your mobile (if registered) regarding the debit by your bank. You can make any payment, online or otherwise, only when there is clear and available balance in your account. Please check the correctness of your account balance at the time, when you carried out the transaction.
Notwithstanding the above, if you are sure that sufficient and adequate balance was very much available in your account, when you tried to make the online payment, then should be taking it up with the home branch, the bank's management and if necessary, might as well escalate to Banking Ombudsman. The process flow is given here under.
1. Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.
2. If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)
3. If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)
4. If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)
RAJA
