Deduction of SMAB charges without prior information.?

asked Oct 8, 2015 in Behaviour by Aneil Kumar

Hi, I am having bank account I was just checking my bank statement and got the shock because my account has been debited by MAB charges: 17/08/201 and 29-08-2015 SMAB Chgs-Jul15+Stax63.00 DR INR 513.00+INR 513.00+393INR+393INR=Approx 1800 INR, I don't have any mail informing about this MAB charges. I have no information from bank No call, no mail and no message. Now that I understand that bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) I.e. "Levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Thanks & Regards Anil Kumar

1 Answer

answered Oct 12, 2015 by Deepak

Mr Aniel,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services. This site does not belong to any Bank or a Regulator, which may please be noted.

As regards deduction of SMAB charges, you might have been informed about non-maintenance of SMAB charges while opening the account. If not, you may write to the branch for refund of the charges levied as you do not have any information about SMAB. Further, change if any should have been informed to you in advance. If the matter is not resolved by the branch officials, you may escalate the issue to the nodal officer - grievances of the Bank whose coordinates (contact) would be available on the Bank's website. As a last resort, you may approach Banking Ombudsman for resolution of the issue.

Regards

Deepak