Recent Banking Credit, Transfer, Loan and Mutual Funds Questions

asked Oct 13, 2015 in Behaviour by Sundeep

Dear sir, i would like to inform you that in service industry we should be polite and helping with the customers. When i visited the branch of Sawai Madhopur today ( Alanpur road) i was shocked with the behaviour of BM ( Mr. Aswal) instead of handling the situation he was blaming me.Really dishonoured with his behaviour.I am not having enough words to explain my grivience.

1 Answer

answered Oct 13, 2015 by Pradipta

Hi Sundeep,

Do not tolerate any misbehaviour shown by Bank staff as banking is a service industry. Please follow the below steps :

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)