Recent Banking Credit, Transfer, Loan and Mutual Funds Questions

asked Oct 19, 2015 in Others by Sonam Rathi

Hi, I am Sonam Rathi, from my bank account 2 times money is debited on 17th october 2015.The code is POSDEC CHG/18-09-15/9003/25ST3. Please take immediate action on this as I have not swiped my debit card anywhere so how the account got deducted. Also please retrieve the amount back to my account.Thanks and please revert back quickly.

1 Answer

answered Oct 19, 2015 by Deepak

Sonam,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services. This site does not belong to any Bank or a Regulator, which may please be noted.

As regards swipe transaction in your account, please escalate the matter to the nodal officer - grievances whose coordinates ( contact) would be available on the Bank's website. If you do not get satisfactory response from nodal officer within a reasonable period neither refund of the unauthorised debit amount, you may approach Banking Ombudsman/ Consumer Forum for resolution of the issue.

As a matter of abundant precaution, please ensure that debit/credit card is swiped on the machine in your presence only otherwise there is a possibility of capturing card information from the magnetic strip on the back of the card. Also do not divulge your debit/credit card PIN to anyone for swiping the card.

Regards

Deepak