Fault in Billing both minimum and the total amount due same ?

asked Oct 26, 2015 in Others by Bani

My total amt. And minimum amt.due is same in my September and october months credit card statement bearing last 4 digits as 9007. Now after 2 months of my Service Request(SR381619715) they have closed my above account and transferred to ending with 0007 credit card no. And after transferring 40568.00 amt. I am facing same minimum amt. And total amt. Issues with card no. 0007 as well in which i didn't faced issues prior tranferring amt. 40k from my blocked card 9007

1 Answer

answered Oct 26, 2015 by Deepak

Mr Bani,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services. This site does not belong to any Bank or a Regulator, which may please be noted.

As regards your query, I would like to inform you that Bank allow revolving credit on payment of minimum balance of 5% of the outstanding. In case of overdue amount or renewal/joining fees, full amount becomes due. Since your outstanding stands transferred to a new card, entire amount is shown as due. If you have been regularly paying 5% of the outstanding, Bank may at its discretion allow you to continue paying 5% to a limited period. Once you clear the entire outstanding, the revolving credit might get restored. You can check up with the Customer Care representative of the Bank.

Regards

Deepak