Complaining about payment not received rs 10000?

Question

Hello My Name is Nitish Bhardwaj, Today I Went A bank To take a cash 10000 Rs for the ATM machine, But My 10000 Rs was Not Recive and my balance has been Deducted.

Please Take Appropriate action.
Thanks Nitish Bhardwaj

Date 07/11/2015

Answer 1

Dear Nitish

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You should be complaining in writing to your home branch under proper acknowledgement.  The branch is required to ensure reversal, based on the various reports of the related ATM.  You can also demand for CCTV footage.  If the amount is not getting reversed, you may take it up further with their management / banking ombudsman.  The process is as under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA