Unsuccessful Transtation amount deducted?

Question

Dear sir, This is my second very bad experience with Bank. I was did the transtation on 8th Nov at Mirzapur, but at the time ATM machine was sudden shutdown due to techical fault and my card was blocked in ATM machine & did't get withdrawl amount but amt was deduted in mt a/c. Kindly revert my amount in my account as soon as possible. A/c details are mentioned below- Customer id- XXXXX6573 Regards Anoop
 

Answer 1

Dear Anoop

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You are advised to approach your home branch with a complaint in writing about non-receipt of the amount from ATM and seeking reversal.  You mail lacks clarity, whether the ATM used at Mirzapur was that of your Bank or some other Bank.  If the ATM belongs to another Bank, then your Bank has to take it up accordingly, which would entail more time.  In case the home branch is not responding positively, you may complain to higher authorities, as per the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA