Unauthorized debit to account?

Question

Bank have debited Rs 661.20 from my account No. xxxxxxxxxxxx9007 without my knowledge and the Account statement shows INTER-BRN CASH CHG INCL ST & EC 211015.

I had withdrawn cash Rs. 200000 from my account by issuing cheque dated 21.10.2015.

At that time bank didn't inform about these hidden charges.
The Bank is not supposed to act such unethical practices. 

Regards, 

Answer 1

Dear Laxman

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please take up the issue as per following process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)