Payment issue related and collection agent forced to make payment through cash?

Question

My name is vishnu kumar I am the card holder of bank. Two days ago i booked the balance transfer from sbi to and you BT cheque will take some time to update. One of your collection agent call me and shouting on me and she was force me to make the payment through cash than i told her that i already made payment through bt ofbank but she was unable to understand..now i will not make payment throug cash you should wait for bt cheque and make sure i don't want any call from your collection agent...if possible than call me tomorrow after 5:30 pm.. Regards Vishnu kumar

Answer 1

Dear Vishnu

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please speak to the right officials of the bank for your resolution.

RAJA