nternet Banking Password not working?

Question

Dear Team, Please help me to reset the internet banking password for  banking. I lives in Mumbai and having account at Shahjahanpur (UP) Town Hall Branch I tried to reset the password online, but bank site doesn't allow me to do and a message pops up stating wrong credential. Even the person from bank branch are not able to reset the password online for my account. Thereafter, I visited the branch on 3-Nov'15 and the banking person has provided me a kit, which he asked to use after a week with the password given in the kit. Once back to Mumbai I tried accessing my account, but not able to log in and not even able to reset the password. I tried Shahjahanpur branch phone several times but nobody answered the call. When I logged complaint with customer care, they asked me to visit Home branch, which is more than 1500 km from Mumbai. I am unable to understand why bank wants me to visit home branch only and not the nearest branch?? Even though your visit the home branch, the person you find will be unavailable or on leave. bank advertise hugely with the largest bank but they are not able to reset the internet password since last 9 months. Is this so tough that they require a person to visit the home branch multiple times. bank needs to get out of their mind of their convenient banking and should focus more towards customer centric banking Need your urgent help to get this thing done.

Answer 1

Dear Prashant

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The response of bank branch in Mumbai / bank's customer care team, is not in order and sounds ridiculous, since your request has to be accepted and looked into by any branch of the bank.  It does not make any sense for you to approach your home branch for every requirement.  This time, do approach any nearby branch of the bank in Mumbai in writing and do obtain a proper acknowledgement.  This would perforce make them to look into your grievance.  If they are still not response, you may complain to their senior management / BO.  The process is enumerated here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA