Deduction of SMAB charges from SAVING account?

Question

Hi, I am having bank account bank Peenya branch my account no. is XXXXXXXXXX3193 My  I was just checking my bank statement and got the shock because my account has been debited by SMAB charges OCT15 +stax & SBC 65.25 = Deducted amount-515.25 i don't have any mail informing about this SMAB+SBC charges. I have no information from bank No call, no mail and no msg. Now that I understand that bank has not informed me about changes of balance system and if charges deducted are not credited back to my account. So kindly take my request as soon as early and refund my money other wise i'll go to rule.and regularities for further action.
 

Answer 1

Mr. Puneet,

 

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your complaint does not appear to be sustainable as generally the rules concerning minimum balance to be maintained, the threshold below which the account will attract penal charges would have been explained to you by your bank at  the time of opening your account. These are very basic things and no bank would falter. If you are not convinced still you may approach your home branch and I am sure your doubts will be clarified.

Regards

J R Mohandas