Money transfer?

Question

I was trying to transfer 1k to my friend but due to some issue with bank website it didn't go through, then I tried it twice but still it showed transaction failed. Later 3k got deducted from account. This friend of mine is very much in touch with hence I he transferred back the amount but if in case imagine I would had transferred it to some one else to vendor/other who is not in good terms would I have got this 2k back. Who would be responsible for this?

Answer 1

Dear Shabnam

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

When you are making online transfers, you should be careful enough, to first check the status of your account, whether the transacted amount is debited.  Once making sure that the first attempt was a failure, it should be initiated 2nd time.  This warning would also appear always on your screen, while making online payments/transfers.  Please be cautious next time.

RAJA