Question

Fraud callI got a call from the bank main branch and your account is going to get block and to avoid such please provide us your detail which willbe updated in the system, they some how generated the otp and informed to provide the six digit number, and when we recieved the deduction message they informs it will be rollback to the account

Answer 1

Dear Ashok

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your mail is not very clear regarding the issue, but I assume that probably you fell prey to some fraudster calls (vishing) and having disclosed certain confidential credentials, monies were siphoned off.  You should be informing your bank in writing, as to what has transpired and also file an FIR with police.  The bank would get back to you with their investigation.  You should also be pursuing the FIR with police to catch the culprits.

RAJA