Non reversal of amount 20000?

Question

I had withdrwal of rs.20000 on 25/12/15 from your bank atm ..but amont was not disperss from machine...the amount debit from a/c bhagwati fabrics.ia hve complaint to bank coustmercare three times..but no possitive response from customer care ..i have also given a written complaint in ghantakaran branch...sill no possitive response ...

Answer 1

Dear Bhagwati

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Trust, you obtained an acknowledgement, when a written complaint was given to the bank branch.  If the amount is still not reversed / refunded, you should complain to their senior management.  You can find contact details of Nodal Officer on your bank's website. In case you do not get desired response, please do not hesitate to write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the websitehttps://bankingombudsman.rbi.org.in/.  However, please note that, you can approach BO only after one month after the date of your written complaint to the branch.  

RAJA