IRCTC UBI prepaid card not yet delivered even after 3 months?

Question

I have applied for IRCT physical prepaid card on October 13, 2015. I have received user id, password and pin for the card. But the physical card is not yet delivered. Hence I am unable to book the ticket with out the full card number. I send multiple emails to bank regarding my complaint but till now the issue is not yet resolved. I have recharged for 2000 rupees in the card. I want to cancel my card and refund the money if they can't provide physical card.

 

Answer 1

Hi Dais,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

UBI has 2 types of IRCTC card - Virtual & Physical. If you had applied for Physical card, you should receive it.

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)