Hi Harish,
Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.
Contact immediately your branch or the nearest branch of your Bank, submit your written application (you can also lodge your complaint through email) and demand to see the CCTV footage of the said ATM transaction. If the branch does not respond you immediately & properly,
please follow the below steps :-
1. Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.
2. If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)
3. If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)
4. If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)
'font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#333333'>From the above if you find that the Bank has committed the mistake and you are not supposed to be penalised or the Bank has never informed you about the charges, please follow the below steps :-
1. Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.
2. If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)
3. If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)
4. If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)
