Very pathetic online portal?

Question

I am a Bank account holder for many years and have recently opted for debit card and internet banking facility. I have been trying to change my online login password for so many days, since the password expires in 180 days of usage. Whenever I try to change it does not allow me to change and says your mobile is not registered contact your branch. I had visited the local Malakpet Branch on numerous occasions and they said that I have to register my mobile at any ATM. 
Speaking of ATM this is the only bank ATM which is not open in early morning times the shutter of the ATM is down I think the watchman allocated goes to sleep and I found all the other bank ATM's are open and when I use other ATM's I get the message try using my own bank ATM to avoid charges so if the bank is not providing me proper facility whose fault is it? Both the ATM's at Malakpet and Dilsukhnagar were closed during the morning so I think the bank people should check on this as it is a real hindrance to get access of ATM's. 
After registering my mobile at the ATM I got a message that Updation successful but still when I try to change the password I am getting the same error mentioned above I kindly request the bank authorities to look into this matter and get back to me ASAP. 

Answer 1

Hi Ahmed,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

It is wrong on part of the Bank by not entertaining your request at its branch and forcing you to go to an ATM. Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/