Mis transaction?

Question

I went to an atm of your bank to withdraw some money but this transaction was not complete after enter the amount atm machine windows was restart .I was not getting my amount but this amount has deducted from my account, amount is Rs2000.this happens on 11/01/2015 (15:04:35) I went to the bank for correction. Bank Manager said correction will come in few days. But till date. Money has not come back to my account.. .i Am student plz back my moneythought that I can also fight for my money...

 

Answer 1

Hi Zafar,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

Is the mentioned date 11.01.2015 or 11.01.2016 ? In any case, since the Bank is not responding positively, please follow the below steps along with you also demand to view the CCTV footage.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/