Unable to get pension after submitting live certificate to the bank?

Question

This is to inform you that I Have submitted my live certificate to the Branch manager, Ramnagar DIstt Nainital (Uttrakhand) in the month November -2015 despite that I am not receiving my pension since November -2015. I have given number of reminder to Branch Manager but I did not get any response from there side. Being a Senior Citizen, economically it is very difficult time for me.

Kindly take some action, so that I will able to get my pension as early as possible. thanks for your kind consideration


 

Answer 1

Hi Suresanand,

At the outset please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

It is a serious matter that the branch has misplaced your life certificate and not responding to a Senior citizen. Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/