Online transaction failure but amount debited?

Question

I was paying for application form of Aligarh Muslim university Aligarh And I made a payment of 1008 rupees and the transaction failed but amount of 1008 was debited on 07/08/2016 Untill now they haven't refunded

Answer 1

Hi Masooda,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I presume the transaction date to be 7.2.2016.  I am sure the bank will refund the amount after reconciling their accounts. I don't think you need to panic. In case the amount is not reversed within the next 2 or 3 days, please escalate the matter to Nodal Officer of the bank providing complete available information. Contact details of Nodal Officer can be found on the bank's website. 

Regards

 

J R Mohandas