Bank My money service annual fee deducted without subscription?

Question

I haven't subscribed to My Money service but still anual fee for FEB16-JAN 343.50 rupees got deducted. Most annoyingly I can't even find 'unsubscribe' in the my money console. What an insane they don't have toll-free number. I called support guy he hold my call for 18 minutes with no reply. I really got pissed off. Please unsubscribe me from My Money service and pay back my money. 
 

Answer 1

Dear Chaitu Krishna

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please get in touch with your home branch manager and handover a written complaint.  If proper / positive response is not received to your satisfaction, take it up further with the Nodal Officer of the bank.  You can find contact details of Nodal Officer on your bank's website. In case you do not get desired response, please do not hesitate to write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA