Credit card billing cycle changed without any request?

Question

My card number # XXXXXXXXXXXXXXX5006, i have registered a complaint regarding billing cycle was changed without any request from my end. Because of this my credit card loan two month emi coupled with one month bill and also late fee penalties are included without any deviation from my side. I have raised complaint last week and the complain number is SR 400662189. After three to four attempts i have got reversal only on late fee charges, but there is no reversal of additional amount EMI till now. As per my existing billing cycle due day 15th of Month. i have paid on my due amount 4500 by today. Kindly do the reversal of additional amount 
 

Answer 1

Dear Johncharles

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please mail your complaint to the Nodal Officer of the Bank, who looks into grievances.  You can find contact details of Nodal Officer on your bank's website. In case you do not get desired response, please do not hesitate to write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA