Money deducted from ATM?

Question

Dear Sir/ Madam, Yesterday (18/02/2016), I used your Bank ATM (Location Mumbai Poonam Sagar Complex) to withdraw money. I have followed the procedure to withdraw the money from ATM but I received a receipt saying Transaction Time Out and also money has been deducted from my account. Finally, the money which I tried to withdraw has been deducted from my account.
Regards, 
Anand

Answer 1

Dear Anand

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If the amount was deducted from your account, but was not dispensed, then you need to approach your home branch forthwith and handover a written complaint duly seeking reversal of the same.  The bank would check their records / reports and would revert either by reversing the amount or informing the status, if otherwise.  Please get in touch with the bank officials on priority.

RAJA