About miss behave of bank employees?

Question

I would like to inform u that I have visited bank karimuddaminpur, district.. ghazipur up. Branch... about new account opening oo my wife.. but when i told about form they answerd me not available.. when i complaint to branch maneger he did not entertain and also misbehaved with me... Sir i m hurt about this kind of behavier of bank employees.. for ur kind information i m also a acount holder of your bank  awadh Clark branch lucknow... please take imediate disclpinar action.

Premshanker rai 

Answer 1

Dear Premshanker

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Since the branch is not responsive to your request, may take it up further, duly following the process, given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the websitehttps://bankingombudsman.rbi.org.in/