ATM debited my sb a/c twice for rs.500?

Question

On 23.2.16 (at 11.02:23 am) i tried to withdraw from this brach's ATM rs.500 and after a few moments the machine displayed a message on the screen that "transaction cancelled and time out". I did not get the money. Then i tried the next ATM machine in the branch where i got rs.500 from it (at 11.04:39 am same day). My above sb account was debited twice for rs.500 for the above transactions, one of which i did not get money from ATM machine. Pl refund me the amount of rs.500 by crediting my sb account immediately.

Answer 1

Dear Jay

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please get in touch with your home branch and give a written complaint.  Since it is a branch ATM, definitely CCTV footage must be there.  Let them check the related records, CCTV footage and revert to you.  If their response is not to your satisfaction, you may further complain, as per the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the websitehttps://bankingombudsman.rbi.org.in/

RAJA