Regarding wrong debit from account via ATM: Customer still disputes: MOST URGENT?

Question

Dear Sir/ Madam Nature of issue: Reversal of amount wrongly debited from A/c while cash transaction at bank ATM chapra dt 31.10.15 amount of 6000/-Complain against: Bank  Chapra branch Bank A/c no Name: XXXXXXXXXX3406 Panna dev Date of first written information/complain to bank: 19.11.15 Mode of complain: Email & 17 email after date. I hope all above mentioned detail information is suffient to enable you to resolve my issue. I have enclosed trail mail of written complain also for information. Waiting for resolution of my complain.
Regards
Munna Tiwary

Answer 1

Dear Munna

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Since the branch seems to be not responding, you may highlight your problems, as per following process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA