ATM fraud In Mumbai when I was in Pune having card?

Question

I am Komal. I have raised dispute in Dec 2015 against ATM fraud. My dispute Id I went to branch to know the status of this dispute but they don't have any update on this. I have been tracking this for last 2 months but no update plus no balance credited to my account. Please let me know when the balance will be credited back to my account.
 

Answer 1

Dear Komal

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The facts / status can be provided to you only by the home branch.  If they are not responding, then you may further take it up and the process is here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA