Complaint - Payment?

Question

I have seen many times. During TATKAL ticketing, the payment is about to complete but because of their poor maintenance of servers, causes payment failures. I know bank officers are bad people and illiterates. They should be arrested and hanged to death. Only then next generation bank officers will keep everything in perfect manner.

Answer 1

Hi Vishnu Pradeesh,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

While I can understand your frustration, let  me clarify that the reason for failure during the course of an online transaction could be many. It may not have anything to do with any kind of failure at the bank whose gateway is used for the transaction. Without generalising and venting out the way you have done, I would request you to take specific instances with the bank concerned for analysing and strengthening its processes technical and otherwise  if need be.

Best Wishes and regards

 

J R Mohandas