Telephonic customer service?

Question

It's been 3 times that I have called customer service for an issue related to my bank account and everytime when the call get connected, they disconnects after giving a small welcome speech. It cannot be a co-incident everytime...moreover, being a bank they should have a courtesy to call back, if the line gets disconnected. But I have experienced numerous call for loans which was never asked, but daily 4-5 call for giving loan... Very bad telephonic customer service

Answer 1

Dear Sharwari

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please highlight your feedback to the Nodal Officer of the bank.  The name and contact details of the nodal officer would be available on the website of the bank.

RAJA