Deduction of "program management fee"?

Question

I am a savings account holder in your bank. On 28th march 2016 the bank deducted rs 114.50 from my account in the name of "program management fee" without notifying me about it and without my consent which is totally illegal and fraudulent. I request you to take action against the bank for the same.
Branch name: jadavpur - subodh mulik road
 

Answer 1

Dear Ambi

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If bank is making certain deductions, which have not been authorized by you, the best course would be to handover a written complaint to the home branch, seeking clarification regarding the debits.  Once it is in writing, the home branch would be under obligation to respond to you.  Once the bank reverts with the details of charges / clarifies the reason for such debits, you need to decide whether their response is to your satisfaction and if not may further email your grievance to the Nodal Officer.  The contact details of the Nodal Officer would be available on Bank's website.  The Nodal Officer would ensure a proper response to your issue.

RAJA