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Question

I had applied for account transfer from my native place  (mahasamund c.g. branch) to my current location bangalore( kundanahalli branch) ...and its been almost 2 months ..process is not yet completed ..is this so difficult for them to do. And around 10-12 times I went to branch (including both the places) .. one says we have sent request to them ...other says we have not received any request from them... no buddy knows where it is going wrong ...and no buddy want to figure this out.

Answer 1

Dear Bkrish

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

2 months for transfer of an account!!?  Horrible.  Please highlight the grievance, as per the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA