Customer care intentionally disconnecting call several times?

Question

Hi Sir, I have raised a credit card dispute on 10th March on the fraudulent transactions happened on my credit card. I have submitted all necessary documents to them too. Unfortunately they billed all those to me. When I mail dispute they don't respond. They have kept auto pay activated on my saving account so that they can take out money from my savings account . They are deactivating the same. Customer care is intentionally disconnecting the call when a response is asked for. I tried calling so many times. They told the they have arranged a call back from dispute team. But no body called to clarify on the disputed bill. Everyone if call connects customer care tries to tell something and escape. Otherwise they will ask us to stay online & disconnect the call. This is such a worst customer service I have seen.
I have given numerous number of requests to them. Everybody should know their worst customer service. from answering my queries. I can drag you till any level till you do justice to me. Don't just think about profits, think about customers too. It's my sincere advice. Already so many people started taking back the accounts in your bank from my community because of the injustice you are doing to me. This will expand if you can't change the way your customer service works.

Answer 1

Dear Krishna

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please take up your grievance, as per the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA