CDM error, how to resolve??

Question

On 2nd November 2016, around 7:10 PM, I went to deposit money in State Bank E-Corner next to Ashok Pillar in Chennai (ATM ID -S5NE001857621). I had entered the necessary details and put an amount of Rs. 10500, after depositing money in my card number ending with 4849, the machine said "Last Transaction Unsuccessful), I thought the money would come back but the machine noises it usually does when money is being deposited or withdrawn and I received a receipt. Luckily, the chief manager was there and he said he can't do anything about it and asked me to visit my home branch so, I called the customer care. They have asked me to visit the branch tomorrow and tell them about this.

 

Please provide a refund.