Regarding credit card Bill?

Question

Hi Team,  I tried contacting bank via customer care but its of no use. My name is Sonal Jaiswal and i had been given a credit card by  bank two months back saying that you are the employee of so this card is free for you and also took my documents. I have not used the card yet but still they are sending me the reminder msgs to pay the bill of Rs 1155.06 but as i have not used my credit card any time so why would i pay. I think they have fraud me, please look into this case with high priority.  Thanks & Regards,  Sonal Jaiswal

 

Answer 1

Hi Sonal,

An effective way to deal with this issue is to register your complaint with their Customer Service Cell and Credit card grievance cell through an Email. If you do not receive any satisfactory reply / no reply at all, please lodge your complaint with the Banking Ombudsman through email.