Remittance even after blocking the atm card ?

asked Sep 11, 2015 in Others by Sunita Batheja

Someone fraud with me today at around 8.15 pm at CDM, AIIMS and then immediately I blocked my card at 8.43 p.m. vide ticket even after that the fraud person enabled to withdraw Rs.21100/- at 8.50-8.53 pm from my account When I contacted Toll free No.and enquired that even after blocking my card how transactions have been made they said no tran...

1 Answer

answered Sep 11, 2015 by Pradipta

Hi Sunita,

Please follow the following steps :-

Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online. Furnish the ticket no. 8151009204238 and time. Demand to see the CCTV footage of the ATM site. Lodge an FIR with the local Police and also mention in your FIR for verification of the CCTV footage.
If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)
If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)
If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)