Starting time too late?

Question

Sir, today after the bank opened at 10:30 am, they distributed the tokens and made my transactions at 11:00 am.All the customers were just asking them but we cant complaint to anybody sir, so many were waiting but he has done so late .I cant submit the proof, but definately the next time

Answer 1

Hi Vishal,

If the bank has CCTV, it can be proved. 

Please follow the below steps :-

1. Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.
2. If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)
3. If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)
4.  If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

Answer 2

As regards deficiency in customer service, you may escalate the issue to the nodal
officer - grievances whose coordinates would be available on the Bank's website.

Regards

Deepak