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Hello,My ICICI Saving account has been put on |Can a Branch manager debit amount from your saving account to loan account without intimation |ATM Pin is not received |Still i am not get my refund from bank side |Non receipt of Pension in my account |FRAUD PERSONAL LOAN |I send a imps but mistakely a/c no was wrong.how to return my imps in my account |What custom essay writing services can I trust my assignment |I have an sallary Account in icici bank and I have transferred |smab charge deducted without information |Money stolen online from my saving account in icici bank gurgaon |Help Please Refund the Money |What's the benefit of Demonetisation process? |Bajaj Finance Services | Loan |IMPS Fund Transfer |Mobile Banking ( IMPS via Mobile ) |New 500 Rs is fake or not |New 2000 Rs Note is fake |CDM error, how to resolve? |Please help me to understand what is DD |They do not issue D D without Account |Logged a Complain with RBI regarding Fraud |Mis Behave And Abusing Me |Cheque Clearing Amount Diffrence |

Worst customer care?

0 votes
23 views
asked Sep 13, 2015 in Others by Noorain

Hi, The bank customer care is so pathetic, in order to connect to an executive they put you on hold for 9-10 minutes, and start some waste recorded offers over and over again. Customer care is supposed to help customers to solve issues, not to create another problem.
 

2 Answers

0 votes
answered Sep 13, 2015 by Pradipta
Hi Noorain,

From your mail, I am not able to understand whether it should be considered as a suggestion or a complaint (you have not mentioned any specific issue). If you have a valid issue and have been aggrieved by the Bank's non-response / bad attitude,

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)
0 votes
answered Sep 18, 2015 by Deepak
As regards hold time at Call Centre, please report the matter to the nodal officer-grievances whose coordinates are available on Bank's website.

 

Thanks and regards

 

Deepak

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