Recent Banking Credit, Transfer, Loan and Mutual Funds Questions

asked Sep 16, 2015 in Behaviour by Vikram Gupta

Inspite of submitting form 15H, the entire TDS has been deducted . I have the receipt of form 15H but their rude, third class employees will say that i have not submitted the form 15H. I have been harassed and man handled by Bank employees at their branch. WORST CUSTOMER SERVICE.They hire crooks to heckle senior citizens ..

1 Answer

answered Sep 17, 2015 by Raja

Dear Vikram

If you have the receipt/acknowledgement of Form 15H, be assured that the bank has to refund your TDS. Please meet up with the Branch Manager of your bank branch, make a written complaint and obtain a receipt. If there is no response, you may further take it up as follows.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA